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L&I Customer Service Specialist 2 (Spanish Bilingual)

Washington State Health Care Authority • Tumwater, WA, US • published 2026-10-09 03:03:30.823698

Description

**Description** --------------- **Our Mission:** Keep Washington Safe and Working! **Our Values:** Customer Focus, One L\&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability ***\*\*\*\*\*****When hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a* ***5%*** *increase in pay.* **Job Highlights** Are you looking to put your highly developed customer service skills to work? Are you comfortable and excel in a fast\-paced call center work environment? Keep Washington Safe and Working by providing timely, accurate written translations and customer service to Washington customers. As a Customer Service Specialist 2 within the Web and Communications Services Division, you'll translate agency documents and materials from Spanish to English and English to Spanish. Additionally, you'll resolve customer service related complaints and questions in English and Spanish. As a call center agent, you can take up to 100\+ calls a day from customers that include workers, attorneys, medical providers, vocational p...

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