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Service Desk Specialist

CITY OF DEERFIELD BEACH • Deerfield Beach, FL, US • published 2026-10-13 08:22:57.498141

Description

***Applications to the City of Deerfield Beach are reviewed as received. Early application is encouraged, as this posting may close at any time.*** Serve as first point of contact for customers seeking technical assistance over the phone, email or service desk work order system. Include are receiving, prioritizing, documenting and actively resolving end user help requests and escalation when needed. This class works under general supervision, independently developing work methods and sequences. **Essential Functions** ----------------------- **The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.** * Receives calls and/or emails from customers and utilizing service desk software to enter, prioritize and track status of issues through to final resolution. * Provides assistance and support to application users in accordance with approved policies and procedures. * Escalates problems (when required) to technical staff or Manager. * Consults with technical support staff to maintain and manage knowledge base of known and resolved...

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