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Technical Support Representative I

Legrand • West Hartford, CT, US • published 2026-10-06 07:33:52.787942

Description

**At a Glance** **Legrand** has an exciting opportunity for a **Technical Support Representative I** to join the **Electrical Infrastructure division** in **West Hartford, CT** Respond to technical questions concerning products and their applications for the sales force, distributors, and end\-users within established service levels to ensure that customer technical product issues are addressed. **What Will You Do?** * Organization: Individual Contributor Competency Model • Main Interface: Internal \- product managers, manufacturing, quality, and engineering. External \- customers, distributors • Budget: Manages defective replacement parts budget to actual. * Main Job Duties: 1\. Process product complaints, enter complaints into the database as required, and ensure appropriate customer response to product complaints in accordance with company procedures. Identify product quality issues and trends and communicate them to appropriate internal resources so that the issues can be assessed and appropriate corrective action taken. Review complaint collection and customer communication processes for improvements. 2\. Manage the development and update of the cross\-reference database, web ...

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