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Engagement Specialist II - Customer Service (PART-TIME)
Engaging Solutions, LLC • Indianapolis, IN, US • published 2026-09-29 08:55:30.934513
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Description: **This is a part\-time role averaging 20 hours per week, therefor ineligible for benefits. This position is remote, but the employee must reside in Indiana.** **Position Purpose:** The purpose of the Engagement Specialist – Customer Service in the contact center is to handle inbound and outbound interactions. The Engagement Specialist is accountable for the delivery of high\-quality professional services in accordance with the mission, core values, and purposes for Engaging Solutions and the assigned client. **Competencies/Duties:** * Conduct inbound and outbound customer interaction support. * Attract and retain customers by promoting the company positively, providing prompt and accurate customer service. * Utilize reference materials to take ownership of customer issues and drive resolutions. * Document all customer interactions according to standard operating procedures. * Provide customers with prompt and accurate customer service. * Identify, escalate, and route priority issues to appropriate resource(s). * Meet department expectations and key performance indicator goals. * Participate in continuous quality improvement initiatives. * Train junior engagement specia...
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