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Principal Product Success Architect
ServiceNow • Austin, TX, US • published 2026-10-06 19:33:47.476715
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**Company Description** It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI\-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. **Job Description** Role Description Principal AI Strategists on the PACE team play a critical role in guiding customers through their AI transformation journey by leading business alignment, strategic advisory, and value realization activities for ServiceNow’s AI capabilities. Operating independently as the lead strategist on engagements, they drive AI roadmapping, governance advisory, and organizational change management planning to ensure customers achieve long\-term business value from ServiceNow’s AI products incl...
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