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Customer Knowledge Manager

TSOLife • Remote, US • published 2026-10-09 21:03:19.987592

Description

**About TSOLife** TSOLife is an AI\-powered resident insight and experience platform providing automated data collection, business intelligence, and actionable insights for the senior living industry. We leverage cutting\-edge technology to allow businesses to make data\-informed decisions and truly personalize the resident experience. **Customer Success Team** The Customer Success Department manages and facilitates customer onboarding and maintains exceptional customer engagement. The TSOLife Customer Success Department prides itself on providing a white\-glove brand experience through individualized services to senior living corporations and communities. **The Role** The Customer Knowledge Manager is responsible for developing and maintaining customer\-facing educational content that supports product adoption, onboarding, and ongoing user success. This role ensures our help center, tutorials, guides, and training materials are clear, consistent, and aligned with product updates and company messaging. The position works cross\-functionally with Product, Customer Success, and Marketing to maintain a scalable knowledge base and support both customer\-facing and internal enablement i...

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