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Customer Experience Program Manager

Sanofi • Morristown, NJ, US • published 2026-10-02 09:58:52.646322

Description

**Job Title**: Customer Experience Program Manager * Location: Morristown, NJ **About the Job** The **Customer Experience (CX) Program Manager** enables and supports partners in the Sanofi NA Vaccines business to advance customer experience strategies. Reporting directly to the Director, Customer Centricity, this role serves as the operational engine behind our CX vision, translating strategy into structured programs, driving continuous improvement initiatives, and ensuring seamless cross\-functional coordination across the organization. This is an ideal role for someone who thrives at the intersection of process excellence, data\-driven execution, and stakeholder engagement — someone who can bring structure to ambiguity and rally diverse teams around a shared customer\-first mission. Join the team protecting half a billion lives every year with next\-gen science, mRNA innovation, and AI\-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale \- and shape the future of immunization. **About Sanofi:** We’re an R\&D\-driven, AI\-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the ...

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