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Customer Service Specialist

HOPEHEALTH INC • Florence, SC, US • published 2026-10-23 02:05:07.150854

Description

Overview of Position: Customer Service Specialist will be responsible for inbound phone calls that consist of both prospective and existing customers. Provides direct customer service care to clients in busy, fast paced clinic setting with multiple providers and non\-clinical staff. Qualifications: High School Diploma or Equivalent. Previous office /call center/ customer service experience is preferred. Must possess the ability to multitask in a fast paced office setting, valid driver’s license and be able to be flexible with his/her work schedule. Knowledge/Skills: Maintain current general medical knowledge. Understand company and program policies and procedures as well as be aware of HopeHealth’s mission, vision, and values. Should have knowledge of basic software applications such as Microsoft Office. Ability to communicate effectively utilizing both oral and written means. Essential Job Functions: * Greeting customers in a courteous, friendly, and professional manner using procedures learned during new\-hire training. * Listen attentively to customer needs and concerns; demonstrate empathy. * Communicate effectively with individuals/teams in the program to ensure high quality a...

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