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Customer Services Specialist

Seacrest Southwest • Naples, FL, US • published 2026-10-18 14:19:40.876274

Description

**JOB DESCRIPTION:** Customer Service Specialist **REPORTS TO:** Office Manager **SUMMARY:** The Customer Support Specialist is responsible for assisting customers with general inquiries, concerns, and technical issues related to the company’s products and services. This role involves responding to customer queries via phone, email, or chat, identifying customer needs, and ensuring a high level of customer satisfaction. The Customer Support Specialist helps establish the company’s reputation for excellent service throughout the sales, maintenance, and post\-sales processes. **ESSENTIAL FUNCTIONS:** * Respond to customer queries in a timely and accurate manner via phone, email, or chat. * Identify customer needs and assist in resolving related issues. * Analyze and report product malfunctions by testing scenarios or impersonating users. * Update internal databases with information about technical issues and customer interactions. * Monitor customer complaints on social media and provide assistance as needed. * Share feature requests and effective workarounds with team members. * Inform customers about new product features and functionalities. * Follow up with customers to ensure tec...

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