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DSHS DDA Customer Service Specialist 2

State of Washington • Tacoma, WA, US • published 2026-10-06 13:34:04.246740

Description

**Description** --------------- **DSHS DDA Customer Service Specialist 2** Are you ready to put your exceptional Customer Service skills to use? Consider this exciting opportunity! We are looking for a Customer Service professional to provide support, assistance, and problem resolution for customers and staff at Tacoma's Field Service Office. In this role, you'll be the first point of contact for clients, families, and advocates seeking assistance through Developmental Disabilities Administration services programs via multi\-system telephone or office visits. The schedule for this position is Monday to Friday 8:00AM\-5:00PM. This is a 100% on\-site position. **Some of what you will be doing:** * Provide professional\-level customer services to both internal and external customers. * Interact with the public in person and on a multi\-line phone system. * De\-escalate verbal confrontations and establish resolutions. * Ensure maintenance and proper use of office equipment. * Maintain phone lists and other reference materials. * Process incoming and outgoing mail. * Resolve customer service\-related issues and determine the necessity of referrals to supervisors, law enforcement, and ot...

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