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Director of Telecommunication

None • Boston, MA, US • published 2026-10-05 13:41:55.507831

Description

As the Director of Telecommunications, you will be responsible for the following: **Responsibilities:*** Lead the development of a multi\-year telecommunications and contact center strategy, aligning voice and omnichannel capabilities with the goals of both clinical care and health plan operations. * Partner with senior leadership across Patient Access, Member Services, Care Management, and Pharmacy to define unified communication strategies that support member engagement and operational efficiency. * Lead multi\-year planning for telephony and contact center modernization, including the consolidation and migration of legacy systems to cloud\-based platforms (e.g., RingCentral UCaaS, NICE CXone, etc.). * Drive digital transformation of voice systems, including cloud migration, AI\-powered virtual agents, and omnichannel integration (voice, SMS, email, chat). * Oversee day\-to\-day operations and performance of enterprise voice infrastructure across RingCentral, Avaya, and Cisco platforms supporting hospital campuses, ambulatory sites, member services, and remote users. * Direct a team of telecom engineers and administrators responsible for deployment, support, and troubleshooting o...

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