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Customer Service Specialist - Remote

Crafts Group LLC • Vancouver, WA, US • published 2026-10-13 08:22:57.497351

Description

**Job title:** Customer Service Specialist **Position level:** Mid\-level (experienced) **Experience required:** 2\+ years of customer service for an online retailer **Employment type:** Full\-time, hourly **Location:** Fully remote **Reports to:** Director of Customer Experience At Local Crafts, we believe in saying “YES” to our customers whenever we can. Great customer service means being friendly, knowledgeable, and accurate, setting the right expectations while creating a welcoming, supportive experience for our diverse community of makers. **Our team is dedicated to helping our customers love what they make. If you’re passionate about problem\-solving, teamwork, and the craft community, we’d love to hear from you!** **Job overview** We’re not just about providing support; we’re focused on creating a great experience. As a Customer Service Specialist, you’ll be the voice of our company across phone, email, and live chat. You’ll help customers place orders, navigate our websites, answer questions about yarn, fabric, and crafting products, resolve shipping and payment issues, and ensure every interaction reflects our values of care and creativity. Our Customer Service team suppor...

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