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IT Service Desk Specialist

Trustpoint.One • Washington, DC, US • published 2026-11-04 15:16:16.142520

Description

### **Description** Trustpoint has an immediate opening for two experienced IT Service Desk Specialists to support a leading law firm on a contract basis for approximately three months. These roles are intended for experienced, service\-oriented IT professionals who can step into an active help desk environment and provide advanced end\-user support with minimal ramp\-up time. The ideal candidates will bring strong troubleshooting skills, confidence working with legal technology applications, and the ability to manage a demanding support queue while delivering excellent customer service. **Responsibilities:** * Respond to incoming phone calls, emails, help desk tickets, and in\-person requests for technical assistance. * Troubleshoot and resolve complex end\-user issues involving software, applications, document management systems, and Microsoft Office. * Provide support for legal technology applications, including Litera, iManage, Microsoft Teams, and other firm\-specific software. * Assist users with document\-related issues, including reformatting and troubleshooting Microsoft Word documents and PDFs. * Log, prioritize, escalate, and monitor support requests through the firm's t...

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