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Merchant Operations Manager

TowneBank • Suffolk, VA, US • published 2026-10-10 03:03:07.046989

Description

**Primary Purpose:** Responsible for leading Merchant Services operations and overseeing the end\-to\-end merchant experience, from onboarding through ongoing support. This role is focused on delivering exceptional member service, optimizing operational processes, and ensuring a seamless merchant journey. Requires deep knowledge of merchant services, payment processing, merchant technology solutions, team leadership, and customer relationship management. ***The good\-faith compensation range for this role is expected to be $85,000 to $105,000, based on the role, market, internal equity, and candidate qualifications.*** **Essential Responsibilities:** * Leads and manages the day\-to\-day operations of the Merchant Services Support team. * Provides leadership, coaching, and performance management for Merchant Service Representatives and Merchant Implementation Representatives across in\-office and remote environments to include technical support, pricing, onboarding, client activation, retention, and service delivery. * Provides support and subject matter expertise to bank partners and merchant members, acting as the escalation point of contact for both. * Assists Director of Merchan...

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