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General Manager

None • Kansas City, MO, US • published 2026-10-10 15:03:03.708754

Description

**Position Summary:** The General Manager (GM) is responsible for the overall leadership, performance, and regulatory compliance of the dispensary. This role ensures the store delivers a consistently outstanding experience for every customer while maintaining full operational and financial accountability. The GM leads a diverse team with empathy and precision, keeps the store fully compliant, and partners with ownership to drive profitability, reputation, and community impact. **Key Responsibilities:** **Customer \& Patient Experience** * Ensure all guests receive a warm, informed, and personalized experience. * Provide guidance on cannabis products based on customer needs, preferences, and medical conditions. * Maintain a clean, safe, and welcoming environment always. * Uphold the highest standard of customer service, resolving issues with professionalism and urgency. * Stay informed about evolving cannabis products, consumption methods, and market trends. **Team Leadership \& Development** * Hire, onboard, train new employees, fostering a culture of professionalism and inclusion. * Provide daily leadership and clear direction to the team, modeling service excellence and complianc...

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