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Manager, IT Operations

Champions Group Holdings • Brea, CA, US • published 2026-09-30 07:58:48.939149

Description

Champions Group is looking for a motivated, talented, and qualified Information Technology (IT) Manager to lead and manage our IT team. The manager will be tasked with providing unparalleled customer service, focusing on timely and comprehensive resolutions to our users' technical needs. IT operations are carried out through a mix of internal and external teams and third\-party service providers. As IT Manager, you will provide technical expertise and support for all IT\-related matters, including network, servers, phone systems, cloud technologies, end\-user computing devices, software, peripherals, desk phones, and mobile devices. The candidate will be responsible for deploying new tools/services and managing the day\-to\-day workload of service desk personnel. This individual will be the point of escalation for service issues between internal and external teams and facilitate external teams with knowledge documents for expanding their support capability. **This hands\-on position requires a solid technical background, proven customer service experience, and a strong management background. This includes the ability to strategically solve problems and motivate the team to achieve ...

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