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Patient Service Specialist II, Medical Oncology

Saint Luke's • Overland Park, KS, US • published 2026-10-06 01:33:33.813024

Description

**Job Description** =================== The Patient Service Specialist II provides ongoing, onsite customer support to patients in the ambulatory hospital setting. The position strives to ensure that every patient and their guest receives the best customer service possible and that they feel valued and cared for. This position requires that a proven record of medical ambulatory experience and the initiative to take on additional tasks and responsibilities. * Works in a hospital outpatient environment with high acuity patients, multi\-disciplinary clinical teams, complex clinic structures, procedures, imaging, and/or diagnostic testing. * Greets patients at the front desk. * Admits/Registers patients, including insurance verification and processing co\-payments for both facility and provider, as appropriate. * Schedules appointments and ensures timing of future appointments meets eligibility requirements, as appropriate. * Ensures that patients receive excellent customer service and are updated with waiting times and any potential delays. * Performs a variety of general clerical functions including, but not limited to, answering the telephone, communicating messages through email or...

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