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Front Desk Clerk/Night Auditor 3 days 3PM-11PM and 2 Overnights 11PM-7AM

Hampton by Hilton • Watertown, NY, US • published 2026-10-23 14:05:16.863689

Description

**Job Summary** As a Front Desk Clerk/Night Auditor, you’ll create a welcoming, dependable experience for guests while keeping front desk operations running smoothly. This paid position follows a set schedule of three shifts from 3 PM to 11 PM and two overnight shifts from 11 PM to 7 AM. You’ll support guest services, manage reservations, and complete night audit tasks with care and accuracy. **Duties** * Welcome guests, manage check\-in and check\-out, and respond to requests with attentive customer service and strong guest relations. * Handle reservations and front desk records using hospitality reservation systems and property management systems (PMS), including OPERA when applicable. * Answer and direct calls with professional phone etiquette; communicate clearly with guests and colleagues. * Complete night audit procedures, review daily transactions, and prepare accurate shift records. * Follow hotel emergency procedures and resolve service concerns through calm, practical problem\-solving. Your impact: Prompt, thoughtful support helps guests feel informed and cared for throughout their stay. **Qualifications** * Customer service, guest services, client communication, and phon...

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