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Content Manager - Federal Contact Center - Remote

ITCON Services • US • published 2026-09-30 01:58:36.331450

Description

**Content Manager – Federal Contact Center (Remote)** ITCON Services is a forward\-thinking consulting firm delivering innovative technology and management solutions that help our federal clients achieve mission success. We pride ourselves on fostering a collaborative, high\-performance environment where experienced professionals can make a meaningful impact. ITCON is seeking an experienced Content Manager to lead content and knowledge management activities for a large\-scale federal contact center program. Working closely with program leadership, federal stakeholders, training, quality assurance, and contact center operations, this role will ensure frontline customer service teams have access to accurate, timely, compliant, and easy\-to\-understand information. The ideal candidate is a detail\-oriented content professional with exceptional writing and analytical skills who can translate complex federal policies, regulations, and procedures into clear, plain\-language content for frontline customer service representatives and the customers they support. **What You’ll Do** * Manage the full lifecycle of contact center content, including knowledge articles, scripts, job aids, Standar...

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