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Operations Manager – Site Lead (DoD)
Plateau Software Inc • Newport News, VA, US • published 2026-09-29 14:55:37.637376
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Description: We are seeking an experienced Operations Manager and Site Lead to oversee daily operations for a fast\-paced Department of Defense IT support environment. The successful candidate will be responsible for translating contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while leading a diverse technical workforce. This role requires a leader who combines strong operational discipline with exceptional emotional intelligence. The ideal candidate develops people, builds trust with customers, proactively resolves issues, and creates a culture of accountability, collaboration, and continuous improvement. **Key Responsibilities** * Lead and manage day\-to\-day IT operations supporting government customers. * Operationalize contract deliverables by converting Performance Work Statement (PWS) requirements into measurable team objectives and processes. * Ensure all contractual Service Level Agreements (SLAs), performance metrics, and deliverables are achieved or exceeded. * Supervise, mentor, and develop technical staff while fostering a positive, high\-performing work environment. * Demonstrate emotional ...
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