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Operations Manager

Track Talents Inc • Thatcher, AZ, US • published 2026-09-24 22:03:54.997743

Description

This is for a leader who understands HVAC and Plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture. If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5\-star customer experience across HVAC and Plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance. **Key Responsibilities** * Oversee day\-to\-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls * Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives * Promote customer satisfaction through high\-quality service and a 5\-star experience at every customer touch point, maintaining a minimum Google rating of 4\.8 * Monitor job schedules, labor costs, and resource allocation to drive optimal performance * Manage budget...

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