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Operation Supervisor / Manager in Freight Forwarder

iWin group corp • Cypress, CA, US • published 2026-10-05 07:41:26.963815

Description

We are seeking an experienced, responsible, creative person to manage a growing freight forwarding operations team Operation Role: Air/Ocean import and export daily works, including but not limited to, Generate Delivery orders, Schedule shipment pickups, Delivery follow up, documentation Rate quotes and rate sheet management Develop new vendors and maintain relationships with existing vendors and be responsible to the rate negotiations for the company's best interest Follow up and problem solve with customers Team Leader Role: Leading an Operation group with the back office team. Monitor and ensure the freight and documentation are accurately, efficiently and properly handled by the Operation group Guide the OP group for timely and proper respond to customers, ensure that all customers receive timely updates regarding the progress of their shipments Setting up operational SOP and ensuring Operation group follows all related SOP Identify, understand, address and resolve issues that arise in day\-to\-day operations to make the best customers' satisfaction Oversee and monitor services and procedures and implement improvements as necessary immediately Encourage , motivate and carry the...

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