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Manager, Process & Content

Roadie • Remote, US • published 2026-09-26 21:52:03.136093

Description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same\-day delivery, delivery of big and bulky items, ship\-from\-store and DC\-to\-door. For more information, visit www.roadie.com. The **Manager, Process \& Content** will lead a team focused on translating operations and evolving business needs to clear, scalable workflows and content. This role owns the end\-to\-end lifecycle of agent\-facing process documentation, internal knowledge base content, and external help center content for Roadie's Customer Experience (CX) contact center \- from process discovery and mapping through content creation, governance, and version control. This work will help our internal and BPO ag...

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