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Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends
Amazon.com • New York, NY, US • published 2026-10-09 21:03:20.086055
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**DESCRIPTION** --------------- Are you passionate about improving consumer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager to understand, evaluate, and drive improved shopping experience for Amazon Consumers. You will design, build, and execute multi\-method approaches that will enable you to measure, benchmark, and drive meaningful improvements in retail consumer experiences in North America. You will own workstreams that deliver insights that cut across multiple businesses, product lines, and customer types. You will partner with senior business leaders to deliver timely insights that drive meaningful changes and actionable results. Key job responsibilities * Product Management: Lead complex, timely, and relevant studies to improve customer experience, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders. * Experiment and innovate with autonomous AI agents that orchestrate workflows for evaluation and measurement. * Collaborate with cross\-functional teams including scientists, developers...
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