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Human Resources Shared Services Benefit Specialist

Memorial Healthcare System • Miramar, FL, US • published 2026-10-09 03:03:30.823462

Description

**Location:** Miramar, Florida At Memorial, we are dedicated to improving the health, well\-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. **Summary:** The HR Shared Services Tier 2 Specialist is responsible for analyzing and answering escalated and complex HR related inquiries. This role is responsible for ensuring effective execution of HR transactions to support both employees and HR professionals. The Tier 2 Specialist will carry out complex HR processes such as Benefits, FMLA reporting, and other escalated queries from Tier 1 (first line employee support) as well as a liaison to resolution of inquiries with local HRBPs, HRIS, COEs. **Responsibilities:** Educates employees of HR Shared Services in order to build a knowledge base to assist with first call resolution at Tier 1\.Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.Responds and resolves escalated cases in more complex HR scenarios. Uses systems to document and esca...

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