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Call Center Supervisor, E Hartford, CT

Hire Evolution Consulting • Hartford, CT, US • published 2026-10-05 13:41:55.465839

Description

**Call Center Supervisor** ========================== Monday to Friday, 8am \- 5pm, onsite 3\-4 month contract **Position Objective** ---------------------- Reporting to the Site Operations Manager, the Call Center Supervisor is responsible for the day\-to\-day supervision and performance management of Call Center staff. The Supervisor works collaboratively with Operations Management, Training, and Quality Assurance to ensure employees meet contractual requirements related to timeliness, accuracy, productivity, and customer service. The Call Center Supervisor is also responsible for identifying and implementing innovative strategies that support continuous operational improvement and result in increased staff productivity, accuracy, efficiency, and overall performance. **Primary Duties and Responsibilities** --------------------------------------- ### **Staff Supervision \& Oversight** * Maintain accountability for ensuring unit performance meets the service level requirements and contractual obligations established. * Monitor staff performance on a daily basis to ensure all contract requirements, company policies, and performance standards are met. * Monitor staff conduct and addr...

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