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Operations Coordinator

My PC Partners • Antioch, CA, US • published 2026-09-25 21:51:46.191844

Description

**Operations Coordinator** *Reports to: Scott Ebert, Owner \| Status: Full\-Time \| Pay: $28–$32/hour (DOE)* **Role Summary** The Operations Coordinator owns the day\-to\-day operational backbone of the business — scheduling, dispatch, ticket lifecycle management, and billing accuracy — so Scott's time is protected for client\-facing and high\-value work. This role is the connective tissue between the field/service team, the CRM, and billing. **Key Responsibilities** **Administrative \& Logistics** * Pick up mail and equipment; run business errands as needed * Serve as a general point of coordination for day\-to\-day office logistics **Scheduling \& Dispatch** * Manage Scott's onsite time and meeting calendar — filter and prioritize what should and shouldn't go on his schedule * Triage incoming service requests by urgency (severe / rush / not a rush) * Ensure tickets aren't quietly pushed off or left unscheduled without a clear next touchpoint **Ticket Management \& Documentation** * Improve ticket resolution quality, turnaround time, and documentation standards * Identify service tickets missing a schedule or follow\-up date and get them assigned * Track open tickets requiring com...

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