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Project Manager - Customer Experience

Celestica • San Jose, CA, US • published 2026-10-02 03:58:27.893774

Description

Req ID: 140852 Remote Position: Yes Region: Americas Country: USA **Summary** ----------- This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer issues arising from Customers' networking (primarily in Switching and Network Security), storage or server software. The role is a technically hands\-on one with account management focus. The successful candidate will be an experienced problem solver who has spent extensive amount of time successfully working on and resolving various technical issues, interfacing with customers, and managing escalations on mission\-critical networks/operations. One who can be calm while working under pressure, and has strong operational experience to systemically and expediently drive issues/escalations resolutions. Customer Success Engineer engages with customers to understand their topology and provides suggestions, answer questions, reviews configurations, troubleshoots issues. T...

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