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IT Service Desk Specialist II

BRS • Air Force Academy, CO, US • published 2026-10-05 13:41:55.498426

Description

Vista Global Solutions, LLC, as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in the predictability, security, and reliability of their technology resources to meet business objectives by providing a wide array of professional services and products. Vista Global Solutions (VGS) is looking for a qualified IT Service Desk Specialist to support our contract at the U.S. Air Force Academy (USAFA), located at the Air Force Academy, CO. The IT Service Desk Specialist will provide IT Service Desk Support Services in collaboration with the DHA Global Service Center (DHA GSC) and provide day\-to\-day management and support to USAFA. **What You’ll Do:** * Manage tickets (incidents, cases, and requests) that have been initiated and/or assigned to the Site. * Answer IT support calls and respond to questions. * Direct calls that do not belong to the Site back to Tier 1 (i.e., enterprise service desk). * Manage the IT Service Desk queue and complete work orders within applicable Service Level Agreements ...

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