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Customer Service & Technical Support Specialist (Part-Time)

None • The Woodlands, TX, US • published 2026-10-23 02:05:07.150342

Description

Customer Service \& Technical Support Specialist (Part\-Time) Department: Customer Care Reports To: Manager, Customer Service JOB SUMMARY The Customer Service \& Technical Support Specialist delivers excellent customer support across Centric’s fiber services. The role combines traditional customer service with technical provisioning, basic network troubleshooting, and coordination with the NOC and field teams. It covers inbound and outbound customer communication, onboarding support, resolving service issues, provisioning customer equipment, and making sure customers get accurate information about services, billing, and promotions. This role is a key liaison between customers, Customer Care, the NOC, and field operations, making sure issues are resolved efficiently and in line with Centric’s standards and values. SCHEDULE \& WORK LOCATION * Part\-time, 32 hours per week over 4 days: Saturday, Sunday, and two weekdays * Each shift is 8 paid hours plus a 1\-hour unpaid lunch. * Saturday and Sunday shifts are required every week. Weekend availability is not negotiable. * Shifts: early shift 7:00am to 4:00pm or late shift 2:00pm to 11:00pm. The manager assigns shifts based on business ...

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