All jobs → Partner boards

CX Operations Manager

Zendesk • TX, US • published 2026-10-09 09:03:26.724318

Description

**Job Description** ------------------- **CX Ops Manager \- Professional Services** **About the team** The CX Strategy \& Operations Team at Zendesk accelerates customer value, adoption, and retention by enabling the Customer Success organization to operate with consistency at global scale. We do this through tooling, automation, processes and enablement \- all in service of our goal of delivering best\-in\-class customer experience. **About the role** We are looking for a CX Operations Manager to support Zendesk’s Professional Services organization. You will drive the business direction and day\-to\-day effectiveness of Certinia, our Professional Services platform, while partnering with IT on technical administration and system changes. You will also build the analytics and forecasting insights that help PS leaders understand expected revenue, performance against plan, and the drivers of change. The role combines hands\-on systems and process work with analytical problem solving. You will translate the needs of PS leaders and users into clear requirements, useful reporting, and practical improvements. **What you’ll do** * Own the business strategy, roadmap, and success measures fo...

Get jobs like this daily in Telegram: @careeri_bot