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Marketing/ Customer Experience Manager

Autocraft Bodywerks • Austin, TX, US • published 2026-10-09 03:03:30.791896

Description

Marketing \& Customer Experience Manager **Autocraft Bodywerks**, Austin’s premier I\-CAR Gold Class Certified collision repair facility, is seeking an experienced, polished, and customer\-focused **Marketing \& Customer Experience Manager** to elevate our brand, strengthen referral partnerships, enhance the customer journey, and drive strategic growth. This position requires a professional who can confidently represent a high\-end service brand while leading both marketing initiatives and customer experience programs. Position Overview The Marketing \& Customer Experience Manager will be responsible for developing and maintaining key referral relationships, managing our digital presence, overseeing advertising efforts, protecting our online reputation. The successful candidate will work closely with the Front Desk and Customer Service team to ensure consistent communication, seamless customer interactions, and a luxury\-level customer experience from first contact through vehicle delivery**.** This role requires strategic thinking, strong interpersonal skills, and hands\-on execution, with frequent local travel for in\-person meetings. Key Responsibilities: Marketing \& Business D...

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