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Employee Relations Operations Manager

Aon • Chicago, IL, US • published 2026-10-06 13:34:04.291646

Description

Posting Description: Are you looking to make an impact within an HR organization? As the Employee Relations Operations Manager, you'll navigate complex employee challenges, mitigate risk, and help shape a culture where colleagues can thrive. This role is hybrid out of our Chicago, IL office. **Aon is in the business of better decisions** ---------------------------------------------- At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. **What the day will look like** ------------------------------- The Employee Relations Operations Manager leads the service delivery team and is part of Aon Business Services. The role is accountable for operational excellence, team capability, service quality, controls and effective case progression across approved markets and service tiers. * Lead, mentor and develop a team of Senior Specialists in the Global Capability Centers (GCC). * Allocate work based on volume, urgency, complexity, language, geography and capacity; manage workflows and demand fluctuation...

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