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Service Desk Specialist (Tier I/II)

SAIC • Germantown, MD, US • published 2026-11-04 15:16:16.144660

Description

Job ID: 2618724 **Location:** Germantown, MD, US **Date Posted:** 2026\-11\-03 **Category:** Information Technology **Subcategory:** Technical Svcs **Schedule:** Full\-Time **Shift:** Day Job **Travel:** Yes \- 10% of the time **Minimum Clearance Required:** DOE\_Q **Clearance Level Must Be Able to Obtain:** None **Potential for Remote Work:** ORA\_ON\_SITE **Description** We are seeking a proactive, customer\-focused Service Desk Specialist to join our team supporting the Office of the Chief Information Officer within a secure operational environment. This position serves as the primary face of IT operations for our end\-user community. The role centers on high\-touch customer support, rapid issue resolution, and core identity/access administration, including Active Directory, Exchange, and credential issuance. The ideal candidate does not merely close tickets but takes complete ownership of user issues from initial contact through verified resolution. We are looking for a self\-starter who thrives on interpersonal communication, possesses high empathy for users operating under tight mission constraints, and actively seeks ways to streamline daily administrative processes without ...

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