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Salesforce Cloud Solutions Architect

Intellicept Inc • Needham, MA, US • published 2026-11-04 21:17:35.838072

Description

**Salesforce Cloud Solutions Architect** **Client : Shark Ninja / Euro\-Pro US \- Local Customer** **Ref :167141** **Rate : $90 per hour** **Needham, MA ( Onsite)** You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni\-Channel routing, email\-to\-case, in\-app and web messaging, and Experience Cloud self\-service support sites. Your mission is to establish scalable architecture standards, lead multi\-region rollouts through a configuration\-driven model, and seamlessly integrate contact center telephony and external helpdesk tools. As we mature our platform, you will lead the transition of ownership from Salesforce Professional Services and contractor teams to an internal team that you will help build, hire, and mentor. You will balance standard Service Cloud features against custom builds, champion operational excellence, and pioneer responsible AI\-assisted engineering practices for your team. Key Responsib...

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