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Service Delivery Manager & Technical Operations Lead

CloudFirst Technology Solutions, Inc. • NY, US • published 2026-10-06 01:33:33.859062

Description

CloudFirst Technology Solutions is a Microsoft\-focused Managed Services Provider (MSP) serving municipalities, public\-sector organizations, nonprofits, and other mission\-driven clients. We help organizations strengthen operations, improve security, modernize services, and leverage technology responsibly. Our culture emphasizes client stewardship, accountability, operational excellence, documentation, security, and sustainable growth. The Opportunity CloudFirst is seeking a Service Delivery Manager \& Technical Operations Lead to oversee service delivery, technical operations, team development, and operational maturity across our growing MSP organization. This is a hands\-on working leadership role, not a management\-only position. The successful candidate will lead service desk operations, technical teams, escalations, projects, and client relationships while helping build the scalable systems, processes, and leadership structure needed to support continued growth. You will have direct access to executive leadership and significant influence over service delivery standards, operational processes, staffing strategy, leadership development, and the overall client experience. What ...

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