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Enterprise Account Manager

One Door • Dedham, MA, US • published 2026-10-08 03:03:36.674701

Description

**About One Door** One Door is a profitable, established enterprise SaaS company whose platform runs merchandising and in\-store execution for some of the largest carrier, banking and retail networks in the world. Our customers use One Door to keep hundreds or thousands of physical locations (stores, branches, retail doors) consistent, on\-brand and measurable. **The Role** You will own a portfolio of our largest customers: national wireless carriers, retail banks and global retailers, with individual accounts worth more than $1M a year. You are accountable for keeping them, growing them, and making sure they get the value they are paying for. Some of these customers are unhappy today, and we need someone who runs toward that. You will sit across from a frustrated executive, understand what is really going wrong, work out the solution with our technical team, and rebuild the relationship until they see you as a trusted advisor rather than a vendor contact. If you have only ever managed happy accounts, this is not the role for you. This is a senior, hands\-on role reporting to our Chief Customer Officer. You will be the executive relationship owner and the single point of accountabi...

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