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Mobility Support Specialist (US)

Calero • Rochester, NY, US • published 2026-10-02 03:58:27.886646

Description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full\-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end\-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end\-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high\-volume combination of live calls and chats with end\-users. As a specialist you will:* Provide 1st line support to end\-users through high volume calls, chats, and tickets. * Respond to customer inquiries and tickets and provide resolution within the contracted service\-level agreement (SLA). * Update required ticketing systems continuously. * Provide and maintain a high quality of service. * Partner with the Service Operations Team. * Adh...

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