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DSHS DDA Customer Service Specialist 2

State of Washington • Bellingham, WA, US • published 2026-09-25 15:51:32.251676

Description

**Description** --------------- **DSHS DDA Customer Service Specialist 2** As a member of the Customer Service Team, this position provides senior customer service support to our office in Bellingham, WA. Responsible to ensure the office is opened Monday through Friday at 8:00am and closed at 5:00pm each day. Incumbent works independently to assist clients, internal and external customers in identifying agency processes and procedures, resolving complex complaints, inquiries and customer service problems from clients, employees, community partners, general public, State and Federal Agencies. * Resolve client complaints, inquiries, and customer service issues * Interpret agency\-related laws, policies and procedures and advise on proper procedures to access agency services * Provide the day\-to\-day function of reception * Carry out a variety of complex projects and assignments including establishing and revising electronic or manual record keeping systems (including data base files) * Draft correspondence and compile reports * Provide technical assistance and support to Case Resource Managers (CRMs) in creating assessment packets, appointment letters, and compiling, recording and m...

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