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Project Manager - AMS - REMOTE

NTT DATA • Plano, TX, US • published 2026-11-10 12:59:10.320419

Description

We are seeking an experienced Project Manager to lead the steady\-state delivery of Application Management Services (AMS) across a diverse Business Services Applications Portfolio. The role will be accountable for day\-to\-day service delivery, operational stability, SLA and KPI performance, stakeholder management, resource planning, financial performance, service governance, and continuous improvement across ERP, non\-ERP, SaaS, packaged, custom, and legacy applications. The Project Manager will serve as the primary delivery leader for the Business Services portfolio and will work closely with business stakeholders, application owners, IT leadership, delivery teams, and third\-party vendors to ensure reliable operations and measurable service improvement. Key Responsibilities Service Delivery Operational Management * Own day\-to\-day delivery of application support services across the Business Services portfolio. * Balance service priorities across applications with different business criticality, support models, technology maturity, ticket volumes, and lifecycle stages. * Ensure achievement of agreed SLAs, KPIs, service quality targets, and contractual commitments. * Manage Incid...

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