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Medical Assistant Call Center Smart

Optum • Las Vegas, NV, US • published 2026-09-25 05:23:59.552044

Description

**$4,000 Sign\-On Bonus for External Candidates** For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.** The Call Center MA under the direction of the department lead or Supervisor, works cooperatively with all members of the team. Provides quality patient care utilizing customer services skills, excellent telephone/communication etiquette and clinical skills to assist patients with their medical requests/concerns. **Location:** 2720 N TENAYA WAY **Primary Responsibilities:** * Compliance with customer service standards * Assist patients with medication reviews, medication refills, lab results and lab orders per SMA protocol * Follow standard SMA protocols, processes and policies to include by not limited to the following: Medication refill, Lab orders, Preventative Services and Disease/Condition Case Management * Reviews patient's chart (in EMR) to ensure Core measures are being addressed and met per SMA protocol * Documents all calls and actions taken according to department protocol (6 R's \- Right M...

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