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IT Support & Systems Specialist

SeneGence • Tulsa, OK, US • published 2026-10-07 09:03:19.823468

Description

**SUMMARY:** The IT Support \& Systems Specialist provides Tier 2 support and day\-to\-day administration of SeneGence International's end\-user devices, Microsoft 365 environment, and supporting systems. This role manages the full device lifecycle, maintains endpoint security and management platforms, performs network triage, and keeps systems clean and aligned with documentation through regular verification. This role requires the ability to successfully handle and execute assignments with minimal supervision. Strong verbal and written communication skills, as well as excellent interpersonal skills with a focus on delivering superior customer service, are essential for interacting with all levels of the organization. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Respond to helpdesk tickets within established SLAs. * Manage provisioning and lifecycle of workstations, printers, scanners, and other equipment as needed. * Handle naming, asset records, enrollment, group/OU placement, re\-provisioning, and retirement. * Provide full Tier 2 endpoint management. + Manage inventory, procurement, patching, and onboarding/offboarding. + Manage security/EDR tools; review alerts and resolve wh...

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