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Unified Communications Analyst

Massachusetts Bay Transportation Authority • Boston, MA, US • published 2026-09-25 21:51:46.106928

Description

At the MBTA, we envision a thriving region enabled by a best\-in\-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. **Job Summary** --------------- The Unified Communications Analyst is responsible for the management, architectural design, and system\-wide implementation of the MBTA's Webex Calling SIP platform. This role leads the enterprise\-wide transition from legacy Avaya and Centrex systems to Cisco Webex Calling and NICE CXone for call centers, while maintaining the current Avaya infrastructure (including ACD and Call Center CMS) during the transformation period. This position serves as a subject\-matter expert influencing unified communications policies, standards, and best practices across the organization. The role contributes to long\-term strategic planning for unified communications systems and ...

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