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Help Desk Specialist (Tier I Agent ) Orlando FL

ARETEC • Orlando, FL, US • published 2026-09-25 21:51:46.105106

Description

**Help Desk Specialist I (Tier 1 Agent ) Orlando FL** **CBP Technology Service Desk (TSD)** **Location:** Remote **Schedule:** Rotating shifts; **24x7x365 coverage required** (includes nights, weekends, and holidays) **Employment Type:** Fulltime **Clearance Requirement:** CBP Background Investigation (Unclassified) **About Aretec** At **Aretec, Inc.**, we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success. **Position Summary** Aretec is seeking a **Help Desk Specialist I (Tier 1 Agent – Internal)** to support the **Customs and Border Protection (CBP) Technology Service Desk (TSD)**. This role serves as a 24x7x365 centralized **Point of Contact (POC)** for CBP employees and contractors, delivering firstlevel technical support and customer service. The ideal candidate is customerfocused, technically capable, and comfortable working in a fastpaced, missioncritical environment. *...

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