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Assistant Operations Manager

Schneider Electric • Nashville, TN, US • published 2026-09-29 14:55:37.636617

Description

Job Description: We are seeking an experienced and motivated **Assistant Operations Manager** to help lead an international high\-performing Technical Support organization. In this role, you will work closely with Operations Managers to drive operational excellence, support frontline technical teams, improve customer experience, and ensure achievement of key business objectives. The successful candidate will combine strong leadership skills, customer focus, analytical thinking, and operational discipline to support a fast\-paced technical support environment serving customers across multiple products and technologies.**What Will You Do?*** Support daily operations of multiple technical support teams to ensure service levels and business objectives are achieved. * Coach, develop, and support technical support professionals in different locations. * Monitor operational performance through key performance indicators (KPIs), service level targets, quality metrics, and customer satisfaction results. * Identify operational challenges and implement corrective actions to improve efficiency and customer outcomes. * Partner with Operations Managers on workforce planning, resource allocation,...

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