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Bilingual (English & Mandarin) Intended Parent (IP) Case Manager / Coordinator

IVY Surrogacy • Diamond Bar, CA, US • published 2026-10-05 13:41:55.524497

Description

About IVY Surrogacy IVY Surrogacy is a premier third\-party reproductive agency serving Intended Parents worldwide on their journey to parenthood. At IVY, we believe exceptional service is built on dedicated passion, untiring effort, and deep industry expertise. We provide compassionate, comprehensive, and seamless guidance to help build families through surrogacy and egg donation. Position Summary We are seeking a highly motivated, compassionate, and detail\-oriented **Bilingual (English \& Mandarin) Intended Parent (IP) Case Manager / Coordinator** to join our growing team. In this pivotal role, you will be the primary point of contact for Intended Parents, guiding them through every step of their surrogacy and donation journey. You will work closely with our internal team (Surrogate Case Managers, Donor Specialists) and external professional partners (IVF clinics, attorneys, escrow and insurance companies) to deliver an extraordinary client experience. Key Responsibilities * **Client Relationship \& Support:** Serve as the trusted liaison for Intended Parents; facilitate initial consultations, understand their unique needs, and guide them with empathy and professionalism through...

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