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Logistics Coordinator - Brokerage

Port City Logistics • Port Wentworth, GA, US • published 2026-10-09 03:03:30.854772

Description

**JOB SUMMARY**: Interact with driver customers, consignees and internal stakeholders to provide information to response inquiries, dispatch shipments on a daily basis, trouble shoot problems as they arise, provide necessary information to team members and customers about status of shipments and to handle and resolve complaints. **Essential Functions**: 1\.Outbound phone calls to schedule freight shipments with drivers and dispatchers. 2\. Take inbound calls for driver check in and updates systems with tracking information. 3\. Traces shipments as needed by making outbound calls and querying carriers’ websites to determine shipment statuses. 4\. Handles initial information on loss/damage and shortage claims on shipments. 5\. Explains tasks and assists in the solutions of problems. 6\. Searches company records using company TMS system and provides necessary information and/or reports to customers and team members. 7\. Traces status of shipments to provides information back to shipper representatives as needed. 8\. Resolves customer questions related to shipments in transit. 9\. Responds to requests via telephone or email, using personal computer when necessary. 10\. Maintains liaiso...

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