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Customer Service Specialist

City of Portsmouth, VA • Portsmouth, VA, US • published 2026-10-08 21:03:19.955983

Description

**General Statement of the Job \& Essential Functions** ------------------------------------------------------- Under general supervision, this position performs a variety of routine clerical functions such as opening and terminating accounts, collecting payments, and issuing work orders. Reports to the Manager of Administration \& Financial Services. **ESSENTIAL JOB FUNCTIONS** Receives orders for connection or disconnection of water; records required documentation and identification; prepares adjustments to water bills due to leaks; responds to and researches complaints of water quality, disconnection for non\-payment, illegal usage, billing information and water and wastewater line locations; prepares refund checks for deposit balances and overpayment; contacts customers, and collects balances for delinquency, insufficient check funds and water restoration from property lien action; prepares and dispatches work orders for service initiation, meter reading, discontinuance, or maintenance and repairs; maintains records of water and wastewater taps. Files property liens for outstanding utility bills based on city and department policy; authorizes payment extensions or payment arran...

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