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Manager, Operations - Small Commercial Business, Bonds & Private Client

Gregory & Appel Insurance • Indianapolis, IN, US • published 2026-10-07 09:03:19.829678

Description

Description: Gregory \& Appel is an independent, Indianapolis\-based insurance agency with deep roots, a strong reputation, and a team that believes work should be both meaningful and enjoyable. We're growing, we're always looking for great people, and we'd love to have you be a part of what's next! The Manager, Operations is responsible for leading and developing an internal service team while ensuring consistent, efficient, high\-quality execution across the organization. This role provides day\-to\-day leadership and operational oversight, balancing people development, workload management, process excellence, performance accountability, and business objectives. The Manager, Operations partners closely with Producers, Account Executives, Account Managers, Senior Account Managers, and all levels of G\&A leadership to ensure teams have the structure, resources, processes, and support necessary to deliver an exceptional employee and client experience. This role serves as a key connection point between frontline teams and the G\&A, Senior Leadership Team (SLT), and Executive Leadership Team (ELT), translating organizational priorities into clear expectations and actionable plans for ...

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