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Area Service Manager

STERIS • Pittsburgh, PA, US • published 2026-10-13 14:27:05.573458

Description

**Summary** ----------- STERIS IMS' On Location Area Service Manager (ASM) is a hands‑on operational and commercial leader of approximately 10\-12 field based Repair Technician employees. You will be responsible for delivering high‑quality surgical instrument repair and clinical support services across your assigned geographic area. You'll drive Customer satisfaction, retention and revenue performance by ensuring safe, compliant and efficient service delivery, while acting as a subject‑matter expert in surgical instrument repair, operational analytics and service model design. **What you'll do as an Area Service Manager** --------------------------------------------- * Responsible for building strong Customer relationships and representing Service in escalations, critical meetings and high‑visibility engagements. * Serve as a subject‑matter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics, trends, and insights. * Identify organic growth opportunities within existing accounts and partner with Sales/Service teams to develop and optimize new business within current territory. * Design and drive Customer First engagement initia...

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